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FAQ

Orders/Shipping

  • Does Zamst ship outside of the US?

    All orders from Zamst.us can only ship within the US.  For other countries you can visit our global site:
    http://zamst.com
  • When my order is placed when will it ship?

    In stock items are shipped within 2 business days from when the order was placed. Next day or 2nd day shipping options refer to business delivery days once the order ships (Saturday is not considered a business day).
  • What shipping methods does Zamst use?

    We ship all products via FedEx. Expedited shipping is available with an additional charge.
  • Do you ship/ deliver on Saturdays?

    Shipping and Delivery are only available on business days.
  • Do I have the option to order over the phone?

    Yes you can contact our customer service at 1-800-426-9784
  • What if my item is not in stock?

    Contact customerservice@schutt-sports.com for suggestions on a comparable product or anticipated ship date of the item out of stock.
  • How do I track my shipment?

    Once the order has shipped, Zamst will send out tracking information to the e-mail provided.
  • Where is my product shipping from?

    All Zamst products within the United States ship from Illinois.

Product

  • Are the ankle braces sold in pairs?

    Our ankle braces are sold separately.
  • Are your ankle braces universal?

    Most of our ankle braces are anatomically correct and are specifically made for a right and left ankle.  Please refer to the product page of each ankle brace to determine if you need to choose a right or left option.
  • How long can I expect my brace to last?

    Typically our products are made for 3-5 months or one season.  It depends on the frequency of usage and care of the merchandise.    
  • How should I select a size and is this information available online?

    Most of our products require measurement of the circumference of the arm, thigh, calf, etc.  Other areas may require you to measure the distance.  For ankle or socks, the size is based on your shoe size. If it falls between two sizes, choose the larger one.  Sizing can be found on our website; you can also download the catalog with sizing information as well.   

    If you still have questions you can contact us at zamstinfo@schutt-sports.com.
  • Will my ankle brace fit in my shoes?

    Most of our ankle braces will fit comfortably in your shoes.  Our A2-DX should fit in most athletic shoes however it may not fit in some boots, skate or cleates.  If your athletic shoe is already tight on you then we recommend going up a half size or getting a wider option.
  • How do I put the product on?

    Please refer to the step by step “Instruction for Use” guide within the packaging and the try on videos on our website.
  • How should I care for the Zamst products?

    Please wash according to the following directions :
    1. Use a neutral detergent and hand wash it in a tub or sink. Dry away from direct sunlight.
    2. Please note that the product may fade as a result of washing.
    3. Do not place in a dryer or have it dry-cleaned.
    4. Do not iron it or use chlorinated detergents.
  • How do I know what brace is right for me?

    Most of our products are specifically made to prevent or support certain type of sport related injuries.  Please consult a medical professional and refer back to the information on the packaging or visit our website.                  

    If you still have questions you can contact us at zamstinfo@schutt-sports.com.
  • I am experiencing pressure on the sides of my foot from my ankle braces?

    This can be a result of the ankle braces being too small and a larger size ankle brace would be more appropriate.
  • I am experiencing pressure from the plastic rigid guards on the A2-DX ankle braces?

    The A2-DX ankle braces come with two extra padding that are located inside, which can be place in the area that is causing pressure.  This will in turn, provide more padding and relieve the pressure.
  • How does the Thumb Guard mold to your Thumb?

    The Thumb Guard has Thermo-plastic material inside.  To mold placed the thumb guard in warm to hot water (about 150 F) for 15-20 seconds, then place it on your thumb and hold in place until it begins to harden (~30-60 secs).